Refund policy
Return & Refund Policy
At Magic Honey by Jailyne Ojeda, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth experience from purchase to delivery.
8-Day Return Policy
We accept return requests within 8 days of the delivery date, provided the following conditions are met:
- Products must be unopened, unused, and in their original condition.
- All original packaging and safety seals must remain intact.
- Proof of purchase or an order number is required.
- Returns must be authorized by our customer support team before products are shipped back.
Due to the nature of our consumable and personal care products, we cannot accept returns of opened, used, partially consumed, or tampered-with items for change-of-mind reasons.
How to Request a Return
To initiate a return, please contact support@magichoneybyjailyneojeda.com within 8 days of delivery.
Include your order number, the product you wish to return, and a brief explanation of your request.
Our customer support team will review your request and provide return instructions if your item is eligible.
Please do not send products back without prior authorization.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.
Include your order number and clear photographs of the product and packaging, if available.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
For confirmed fulfillment errors or qualifying defective products, we will cover any required return shipping costs.
Return Shipping Costs
For approved change-of-mind returns, a flat return shipping fee of $5.00 will be deducted form the customers refund. If the return is due to an incorrect, damaged, or defective item, we will cover the applicable return shipping cost, subject to applicable law.
Original shipping charges are nonrefundable unless otherwise required by applicable law or the return results from our error.
We recommend using a trackable shipping service when returning merchandise.
Refund Processing
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days of approval.
Your financial institution may require additional time to reflect the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact our support team.
Order Cancellations
Cancellation requests must be submitted within 24 hours of placing an order and before the order has been shipped.
Orders are generally processed and prepared for shipment within 24 hours. For this reason, we recommend submitting cancellation requests as soon as possible.
Cancellation requests are subject to the order’s fulfillment status and cannot be guaranteed once fulfillment or shipment has begun.
To request a cancellation, please email support@magichoneybyjailyneojeda.com with your order number and the subject line “Order Cancellation Request.”
Once an order has shipped, it cannot be canceled. Customers may request an eligible return after delivery under our 8-Day Return Policy.
These conditions do not limit any rights provided under applicable law.
Contact Us
For return requests, refunds, cancellations, or order-related questions, contact:
Magic Honey by Jailyne Ojeda
Email: support@magichoneybyjailyneojeda.com
This policy does not limit any consumer rights provided under applicable law.